Last updated: 8 June 2026
SEM Global (“SEM Global”, “we”, “us” or “our”) is committed to protecting the privacy and confidentiality of the personal information it collects. This Privacy Policy explains how we collect, use, disclose and safeguard personal information in connection with our website (semgbl.com) and our security, emergency management and medical consultancy services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect personal information that you provide to us directly, including when you submit an enquiry through our website. This may include your name, organisation, role or position, email address, phone number, location, site or region, your area of service interest, enquiry type, and the details of your enquiry. We also collect technical information automatically when you visit our website, such as your IP address, browser type, and usage data, through cookies and similar technologies.
How we use your information
We use personal information to respond to your enquiries, provide and improve our services, communicate with you about engagements, maintain our business records, and comply with our legal and regulatory obligations. We will only use your information for the purposes for which it was collected, or for related purposes you would reasonably expect, unless you consent otherwise or we are required or permitted by law.
Disclosure of your information
We treat enquiries and engagement information in strict confidence. We do not sell your personal information. We may disclose personal information to our personnel and professional advisers on a need-to-know basis, to trusted service providers who support our operations (such as hosting and email providers) under appropriate confidentiality obligations, and to government, regulatory or law enforcement bodies where required or authorised by law.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure hosting, access controls, and staff confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies and similar technologies to help the site function correctly and to understand how visitors use it. You can set your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the site may not function properly without them.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please contact us using the details below. We will respond within a reasonable period and in accordance with our obligations under the Privacy Act.
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, regulatory or reporting requirements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of the most recent update shown at the top.
Contact us
If you have any questions about this Privacy Policy, or wish to make a privacy enquiry, request access to or correction of your information, or make a complaint, please contact us at enquiries@semgbl.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.